Privacy Policy raze88 – Member Personal Data Protection

Raze88 ("we", "Platform", "company") is committed to protecting the privacy of every individual who uses our services at raze88.net. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information.

This document applies to all users of the Raze88 platform, including website visitors, registered members, and former members. By using our platform, you agree to the practices described in this Privacy Policy. If you do not agree with any provision herein, we advise you to discontinue use of the platform and contact our support team for any enquiries.

This Privacy Policy should be read together with Terms and Conditions raze88 forms part of the comprehensive agreement between you and our platform. Any terms not defined here carry the same meaning as in the Terms and Conditions.

Raze88 collects various categories of personal information depending on how you interact with our platform. Below is a summary of the data we may collect:

We only collect data that is strictly necessary for the stated purposes. Raze88 does not collect sensitive information such as biometric data, medical records, or political views unless required by law.

Raze88 collects personal information through several transparent and legitimate channels:

• Account Registration Process — When you register a new account at raze88, you are required to complete a registration form containing basic information such as your name, email, and phone number.
• Identity Verification (KYC) — To meet compliance requirements, we request identity verification documents such as a copy of your ID card or passport during the KYC process.
• Financial Transactions — Every time you make a deposit or withdrawal, our system records the relevant transaction details for financial record-keeping and security purposes.
• Platform Usage — Technical data and game data are collected automatically while you use the platform, including IP address, device type, and usage patterns.
• Support Communications — When you contact raze88's support team, the conversation is recorded for quality control and complaint resolution purposes.
• Cookies and Similar Technologies — Our website uses cookies to enhance the user experience and analyse usage patterns. Full details are provided in Section 8.

The personal information we collect is used solely for legitimate and transparent purposes. raze88 processes your personal data for the following reasons:

• Account Management — Creates, manages, and maintains your member account, including the login process and security verification.
• Transaction Processing — Processes deposits, withdrawals, and all financial transactions you carry out on the platform accurately and securely.
• Legal and Regulatory Compliance — Fulfils legal obligations relating to anti-money laundering (AML), counter-terrorism financing (CTF), and KYC in accordance with regulatory requirements.
• Platform Security — Detects, investigates, and prevents fraudulent activity, unauthorised access, and platform abuse.
• Service Improvement — Analyses usage patterns to improve platform functionality, diversify game options, and enhance the overall member experience.
• Service Communications — Sends important notices regarding your account, changes to terms, security alerts, and promotional information (subject to your communication preferences).
• Responsible Gaming — Monitors gameplay patterns to identify signs of problem gambling and offer appropriate support to members who may need it.

Raze88 will not process your personal data for any other purpose without first obtaining your consent, unless required by applicable law.

Raze88 does not sell, rent, or share your personal data with third parties for their own marketing purposes. However, there are limited situations where data sharing becomes necessary:

• Third-Party Service Providers — raze88 works with selected service providers such as payment processors, game software providers, and identity verification companies. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for purposes we specify.
• Legal Requirements — raze88 may be required to disclose your personal data to law enforcement authorities, courts, or regulatory bodies when ordered to do so under applicable law.
• Business Transfer — In the event of any corporate restructuring, merger, or acquisition, member personal data may be transferred as part of the business assets, subject to equivalent privacy protections.
• With Your Consent — In other circumstances, we will only share your personal data with third parties when you have given explicit consent to do so.

Raze88 continually invests in security infrastructure to ensure members' personal data remains protected at all times. The technical and organizational measures we implement include:

• End-to-End Encryption — All communications between your device and raze88's servers are protected with TLS 1.3 and AES-256 encryption, ensuring your data cannot be intercepted in transit.
• Multi-Layered Access Control — Only authorised personnel with a legitimate business need are permitted to access member personal data. All access is logged and actively monitored.
• Two-Factor Authentication (2FA) — Our internal administration system requires two-factor authentication for all access, significantly reducing the risk of unauthorised entry.
• Regular Security Scanning — raze88 conducts regular penetration testing and security audits by independent experts to identify and address any system vulnerabilities.
• Incident Response Plan — We have a tested incident response procedure to ensure any data breach is addressed promptly, including notification to authorities and affected members within the timeframe required by law.
• Staff Training — All raze88 staff who handle personal data receive comprehensive and mandatory data security training on a regular basis.

That said, no security system can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password, enabling 2FA, and never sharing your login credentials with anyone.

As a raze88 member and data subject, you hold the following rights regarding your personal data that we process:

To exercise any of the above rights, please contact our privacy team by email at [email protected] by clearly stating your request. We will process it within 14 working days and may require identity verification before processing your request.

The raze88 website uses cookies and similar tracking technologies to enhance user experience, analyze site performance, and secure your login session. The following are the types of cookies we use:

• Essential Cookies — Required for core website functions such as login session management and security. These cookies cannot be disabled.
• Functional Cookies — Helps us remember your preferences such as language and display settings to provide a better experience.
• Analytics Cookies — Collects information about how you use our website, such as pages visited and time spent, to help us improve our services.
• Security Cookies — Used to detect suspicious activity, prevent fraud, and ensure the security of your account during active sessions.

You can manage cookie settings through your web browser preferences. However, disabling certain cookies may affect the functionality of some parts of our platform. Session cookies are automatically deleted when you close your browser, while persistent cookies are stored for a defined period specific to each category.

Raze88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by law. The general principles we follow are:

• Active Account Data — Retained for the duration your account remains active on the raze88 platform, plus the minimum legal retention period required after account closure.
• Financial Transaction Records — Retained for a minimum of 7 years after the transaction occurs, in line with applicable financial and tax legal requirements.
• KYC Data — Identity verification documents are retained for a minimum of 5 years after the end of the business relationship, in line with AML/CTF requirements.
• Communication Logs — Support chat records and emails are retained for 3 years for complaint resolution and quality control purposes.
• Technical Data — Access logs and technical data are retained for 12 months for security and technical troubleshooting purposes.

Once the retention period expires, personal data will be securely deleted or anonymised so it can no longer be linked to any individual. Data deletion follows established procedures to ensure no residual data remains in our systems.

Raze88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our privacy practices, new legal requirements, or service improvements. When a material change occurs, we will take the following steps:

• Displaying a clear change notice on the platform's home page for at least 7 days before the changes take effect
• Sending email notifications to all registered members regarding material changes that affect their privacy rights
• Updating the "Last Updated" date at the top of this document
• Retaining previous versions of the Privacy Policy for members who need to reference them

Your continued use of the raze88 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the Raze88 privacy team through the following channels:

• Privacy Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the platform
• Response Time: We aim to respond to all privacy-related enquiries within 3 working days

If you are dissatisfied with our response, you have the right to lodge a complaint with Malaysia's Personal Data Protection Commissioner or the relevant regulatory authority in your jurisdiction.